Frequently Asked Questions – All You Want To Know About Car Rental

arrow blackWhat car is suitable for me ?

If you are looking for an economical car without spending so much of money then Toyota Etios is an ideal car for you. If you are looking for a larger and more refined and luxurious car then you can go for Toyota Camry and if you want to travel in style then of course, there is nothing better than Mercedez, Audi and Jaguar cars. If you are travelling in a small group or with a family then Toyota Innova is a good value. We can also offer you 4X4 vehicles like Audi Q3, Toyota Fortuner or Land Rover Discovery Sports. If you want luxury of a sedan and safety and ride of SUV, then Jaguar F-Pace is the best choice for you. If you are travelling with a large group then we have 10, 18, 27, 35 & 47 seater coaches as well. For family and small group, we can provide you a very comfortable and reliable Toyota Commuter Hiace Van.

arrow blackWhat does your price include ?

Our price includes practically everything viz. Driver (with his boarding and lodging), fuel, parking, insurance and all taxes unless specified otherwise. You don’t have to pay anything extra pertaining to car.

arrow blackHow do you calculate mileage and no. of days ?

The mileage and no. of days are calculated from our garage to garage in city. In case you leave car at any other place than from where you have rented then no. of days and mileage will be calculated up to our office in city where you rent it.

arrow black What are your payment terms ?

You can pay us in advance through bank remittance or otherwise, you can pay us on arrival in cash or through credit card or traveller cheques. In certain cases we may ask you to pay us in advance as a condition. We are already accepting online credit card payments.

arrow blackWhat happens if I have to cancel or change my reservation ?

Normally, there is no problem and there is no penalty for that. But, in certain circumstances where we ask for advance payment as a condition, it may levy cancellation or amendment charges which we shall let you know at the time you make booking.

arrow blackWhat will happen if I have to change my tour programme during the trip ?

This is possible and in case of longer duration, we shall work out additional charges and let you know at the time when you make changes and in case of lesser no. of days we shall let you know the refund amount due to you which will be paid to you.

arrow black Is the boarding and lodging of driver included in the price and will he be at our disposal all the time ?

Yes, the boarding and lodging of driver is included in the price but they normally expect some tips after they have provided you satisfactory service which is of course not obligatory. Normally, our driver will be at disposal you can start your trip at any time in the morning and even use till late evening. For example if you occasionally use him from 6 AM to 10 PM, it is o.k. if it is not everyday.

arrow black Can you quote me in other currencies ?

We can quote you in US Dollars, Euros, Indian Rupees or even other acceptable foreign currencies.

arrow black Why should I hire car from you ?

State Express is a leading car / coach rental company recognized by Dept. of Tourism, Govt. of India and member of Indian Association of Tour Operators and Travel Agents Association of India. We have been providing this service for more than two decades and we have lot of repeated clients who have been absolutely satisfied with our services. We may not be the cheapest car rental company but we definitely provide quality and reliable service at reasonable price.

arrow black Can I get a car on per k.m. rate ?

Yes, we can provide you all cars on per k.m. basis as well but normally in that case, parking and all taxes are charged extra and there is a condition of minimum chargeable mileage which varies from city to city.

arrow blackIf I still need any additional information what should I do ?

Just click here for more information.

arrow black Do you provide any other services besides car rentals ?

We do provide our services in all important towns and cities in India. You need to send us your query and we shall send you our best rate for your requirement.

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